Cancel order

Toni222
New Community Member

I just placed and order and used PayPal to pay for it but I want to cancel the order but their customer service is closed and it says no returns....but I just placed the order!!  What can I do?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Toni222

 

PayPal can't cancel the order. You must contact the merchant during their business hours to cancel. In such buyer remorse cases, you might not be covered by Purchase protection and have to resolve it with the merchant. Hopefully you can catch them in time before they ship.

 

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection


Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Toni222

 

PayPal can't cancel the order. You must contact the merchant during their business hours to cancel. In such buyer remorse cases, you might not be covered by Purchase protection and have to resolve it with the merchant. Hopefully you can catch them in time before they ship.

 

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection


Kudos & Solved are greatly appreciated. 🙂
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