Can't send money out

JohnL11
Contributor
Contributor

It keeps telling me that "Sorry, we weren't able to complete your payment at this time. Please try again later.", my account is fully verified + a card added, no limitation, no disputes and any type of charge back. It has been 3 days, I can only receive payment but not sending them out.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@JohnL11 

 

Is the card in date and not expired?

Is it a card paypal accept?

Have you confirmed the card with the 4 digit code.

Does the shipping address of the card match your paypal account address.


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JohnL11
Contributor
Contributor
Yeah it is, I have done everything, everything works fine before 15/5, after 15/5, my account just not working.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@JohnL11 

 

Sounds odd, and you don't have any messages from paypal about limitations?

if not then your only option is to contact them for help.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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Kudos / Solution appreciated.
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