cancel
Showing results for 
Search instead for 
Did you mean: 

Can't select Chase Pay cards for Automatic Payments

Contributor

Can't select Chase Pay cards for Automatic Payments

I have a subscription for a newspaper that is paid monthly through PayPal. I added Chase Pay credit cards to my PayPal account. I would like to use a Chase Pay card for the payment but they don't show up as options for Automatic Payments, only bank accounts and non-Chase Pay cards appear as options. Is there a way to use Chase Pay cards for automatic payments?

4 REPLIES 4
New Community Member

Re: Can't select Chase Pay cards for Automatic Payments

I found a way to add your Chase card for automatic payments, just enter it in manually and either delete the Chase pay option or have them both, now I am able to select my Chase card (the one I entered manually) and still see the Chase pay option as well. 

Highlighted
New Community Member

Re: Can't select Chase Pay cards for Automatic Payments

Appreciate mentioning the workaround, but this is unacceptable. This is clearly a bug/system issue. We should not have to enter our credit card twice in our account to use for Automatic Payments. I reached out to customer service who told me they could help update the billing with Vendor on my behalf, but I declined and requested I be given the option to report this to merchant services IT. Working on that now.

New Community Member

Re: Can't select Chase Pay cards for Automatic Payments

Just finished submitting ticket with IT with screenshots. Hopefully will have more information on bug fix/resolution soon.

New Community Member

Re: Can't select Chase Pay cards for Automatic Payments

This happened to me too and is clearly a design flaw/bug.

 

This doesn't only happen for Automatic Payments.