Can't receive money from a customer / merchant

[shellaLu18]

the payment I ordered from a merchant to my paypal account has always been returned to their account. why? how can i resolve the issue?

[PayPal_Siobhan2 · Accepted solution]

Hi shellaLu18, 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

I'm afraid I do not fully understand your issue. Please explain in more detail the issue you are having receiving this payment. 

- Siobhan