Can’t issue a refund

Catw1
Contributor
Contributor
I have been trying to issue a refund all day of a payment that I have ‘received’ under my recent activity but isn’t in my available balance. It keeps saying ‘ we cannot issue any refunds right now due to technical issues, please try again later.’ Is anyone else having this same problem? In order to refund someone do I need to have enough money in my available funds to do so? As this will mean me adding more of my personal funds into my PayPal and how do I ensure I get this back? Very confused on how all of this works as I never have to do refunds usually. As much info as possible would be really helpful.
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