Can’t contact PayPal

Jm11-01
Contributor
Contributor

I contact the seller he canceled my order but says that can’t make the refund becaus I open a dispute and the money it’s on hold, I can’t contact PayPal to get my money back because they neve have mail aveilable and now my order it’s canceled, my money lost and PayPal does anything for me

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jm11-01

 

DO NOT CLOSE THE DISPUTE, when you get the option ESCALATE TO A CLAIM.

If the seller can't or won't refund you and you win the dispute then paypal will refund you under their buyer protection programme.


Advice is voluntary.
Kudos / Solution appreciated.
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Jm11-01
Contributor
Contributor
Do you now how long can it takes ? Cause I need to make that purchase on another website but I will not spend that money if by the moment I have it lost, thanks for the advice
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