Can’t contact PayPal
Jm11-01
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Posted on
Dec-01-2018
06:53 PM
I contact the seller he canceled my order but says that can’t make the refund becaus I open a dispute and the money it’s on hold, I can’t contact PayPal to get my money back because they neve have mail aveilable and now my order it’s canceled, my money lost and PayPal does anything for me
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Refunds
2 REPLIES 2
kernowlass
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Dec-02-2018
03:24 AM
DO NOT CLOSE THE DISPUTE, when you get the option ESCALATE TO A CLAIM.
If the seller can't or won't refund you and you win the dispute then paypal will refund you under their buyer protection programme.
Advice is voluntary.
Kudos / Solution appreciated.
Jm11-01
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Dec-03-2018
07:48 AM
Do you now how long can it takes ? Cause I need to make that purchase on another website but I will not spend that money if by the moment I have it lost, thanks for the advice
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