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Can not receive payment

adil9499
New Community Member

Can not receive payment

Hi 
I can not receive payment from my friend . 
i think paypal do no give me this facility .
is there some kind of other account ?
what should i have to do ?

 

2 REPLIES 2
Madhubala1
PayPal Employee

Re: Can not receive payment

Hi @adil9499 

Thank you for your post

I can understand that sender is facing an issue while making the payment to your PayPal account. Sometimes if your email address has not been confirmed the sender will face an issue while making the payment. So you can try to confirm your email address using the below steps.

Here’s how to confirm your email address:

  1. Click the Settings icon next to "Log out".
  2. Click Update beside the email.
  3. Click Confirm this email.
  4. Click the link in the email to complete the confirmation process.

Tips:

  • Until you confirm your email address, you can't receive money.
  • You also must confirm your email address before you can make it the primary email address on your account.

    I hope this helps. 
    Madhubala1
PayPal_Olivia
Moderator

Re: Can not receive payment

Hi @adil9499,

 

I'm sorry that there's been any confusion. I think that @Madhubala1 may have missed the information regarding the country that your account is set up in. The capabilities of an account do differ from one country to another. Accounts in Madagascar can send payments only, not receive.

 

I'm sorry for the inconvenience.

 

Olivia

 

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