Can ebay seller refund you direct via paypal without going through ebay?

nessa_vy
New Community Member

I bought an item through eBay, paid via Paypal bank account. Never received item and seller gave me option of having item resent or refund. I asked for the refund and they have replied back saying that it has been done via Paypal. Is that possible? Do I need to log a refund case with eBay for the item? How long does it take for refunds for bank accounts? Paypal only gives you time frame for credit cards. Thanks all! 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@nessa_vy 

 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/au/smarthelp/article/my-refund-is-completed%2C-where-is-my-money-faq3954?app=...


Advice is voluntary.
Kudos / Solution appreciated.
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