Byer has sent payment but it is not showing on my account.

Nickie2026
New Community Member

Hi I have recently sold somthing on eBay and I have received the notification on eBay telling me the byer has payed for the item however it is not showing up on my account. The buyer has shown me a screen shot of there account and it shows the payment has been made. Where has the money gone? All other sales made before this byer and after have gone through fine and the money showing on my account with no issue.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Nickie2026

 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down under ''postage'' and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


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Nickie2026
New Community Member
Hi! Thanks, for some reason this one listing has the wrong email address. How do I go about fixing?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Nickie2026

 

Can you add and confirm that old / wrong address on  your paypal account? You can have 8 email addresses on the 1 paypal account and if you verify it the funds should come with it.

 

If not then.............

 

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:

1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.

If its:
Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction.

Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.

Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.

You can also get the buyers phone number via ebays 'advanced' search option.


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