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Then either they haven't paid / its a scam OR you haven't verified your email address OR the email you provided them with had a spelling mistake made by you or them when the payment was sent.
What does it say next to the transaction in THEIR Paypal account?
1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Sent.
4. Pending / Uncleared.
5. Pending awaiting authorisation.
Sorry but WHERE does it say money sent > pending.
In her paypal account?
In your paypal account?
In an email?
Is there a clearance date in her paypal account?
Is there a clearance date in your paypal account or is there nothing in your paypal account?
ok if it was sent to your correct email address / linked to your paypal account then even if pending it would show in that account.
Are you sure she didn't make a typo with the email address, even a misplaced dot would mean it would not complete.
Secondly have you received funds before and if not is your email address verified?
Can you give me a rough idea of type of transaction / any emails you received withOUT any personal info?
Great, then she hopefully should have it showing with a cancel option at her end, if so she can cancel it.
If there is no cancel option then it should time out at 30 days post payment as long as that incorrect email address does not actually belong to another account and its claimed in the meantime, her problem not yours really.