Buyer has paid but not received money

[Danny_duddy]

Hi everyone, I sold something on eBay a couple days ago and the buyer paid about 30 mins after purchase, I got the usual notification of that the buyer has paid from ebay, but I didn't get any email like I usually do from PayPal or my bank saying I have a payment, I message the buyer and they claimed to of paid and they even sent me a screenshot of the statement. On the statement it said something about how the seller(me) has to confirm/process the payment then the money will go to the seller, I haven't got any email or notification from PayPal or ebay about that. Please could someone help me, many thanks 😊

[kernowlass]

@Danny_duddy 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467