Buyer claims item damaged , refund question

Jap22
New Community Member
Sold a ring on eBay , posted in perfect condition but buyer claims 14 days later it arrived damaged and wants a refund. eBay said I have to refund. Buyer paid by PayPal and fees were deducted, will I be credited back the PayPal fees as transaction being cancelled? Thanks.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jap22 

 

Sadly not anymore, you paid the fee to accept the payment in the first place AND for providing you with the service of issuing a refund for you.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jap22 

 

Sadly not anymore, you paid the fee to accept the payment in the first place AND for providing you with the service of issuing a refund for you.


Advice is voluntary.
Kudos / Solution appreciated.
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