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Buyer already refunded but my paypal balance is till 0.00 USD

New Community Member

Buyer already refunded but my paypal balance is till 0.00 USD

Dear,

 

Can somebody help me about this:

I had an shopping on Gearbest.com on 17/11/2018 with the amount is 25 USD but after that I canceled and the buyer refunded to my paypal account on 19/11/2018 and the status in activity is completed but when I check on paypal balance account untill now 1/12/2018 is still 0.00 USD and my visa bank account already charged me.  I would like to know how long I will see the refund amount on my paypal balance account?

 

Thank you very much,

 

 

1 REPLY 1
Volunteer Advisor

Re: Buyer already refunded but my paypal balance is till 0.00 USD

@ThienVo

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.





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