We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
It would seem that one of the payments might have been a card funded transaction and the other bank transfer funded transaction. Unfortunately, we cannot take any direct action on accounts or provide specific information through contacts on this platform for data protection reasons.
If this is not the case, please contact our support directly through the Help section on your account.