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App won't capture back of check

ohnonotyou
New Community Member

App won't capture back of check

Been trying to deposit a check for days now. Front captures fine, but when it turn to the back I keep getting "move closer" and "hold steady" until it times out. When I try manual capture, the app freezes. I use a dark surface, I've gone over the signature to make it darker, reinstalled it app, but it just will not take the back of the check. Any advice?