App won't capture back of check

ohnonotyou
New Community Member

Been trying to deposit a check for days now. Front captures fine, but when it turn to the back I keep getting "move closer" and "hold steady" until it times out. When I try manual capture, the app freezes. I use a dark surface, I've gone over the signature to make it darker, reinstalled it app, but it just will not take the back of the check. Any advice?

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1 REPLY 1

Helia2
Contributor
Contributor
Same problem. I've had trouble with checks from this same source before, but eventually got them all through. This time it won't take it at all. It asks me to "hold steady" and "flip check over to capture back" even when I set up a tripod! It won't stop trying to focus and refocus, even though the picture is perfectly clear. My advice is go anywhere else. They want to charge me $20 to deal with this nonsense.
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