Account balance

[wxwmn02]

I had a return and had a balance on my account.  I went to use and it was down to zero.  Where did my balance go?  I can't find it in my checking and I haven't used enough of the balance for it to be zeroed out.

[kernowlass · Accepted solution]

@wxwmn02 

Do you mean refund???

If so then....

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212