Account balance vs. bank account

DaveO19
New Community Member

Why would my last purchase come out of my personal bank account rather than my account balance? Had plenty to cover the amount and it didn't give me the option to use the $ in my paypal account

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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi DaveO19, 

 

Thank you for your post and welcome to the community! 

 

In general, our internal security system reviews every payment before it's approved. Occasionally, we must change a payment method. When this happens, it's not a reflection of you or your account activities, but rather we've noticed a pattern associated with higher-than-normal risk. 

 

If your PayPal balance was not showing as an available payment method at checkout, it may mean that the system detected a high risk with that specific funding source and provided you with alternatives in order to complete the payment. 

 

I hope this helps!

Martina 

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