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Account balance not being charged

Tomiwa797
Contributor

Account balance not being charged

Hi guys, I have tried to make 7usd payment on fiverr.com, and I've been getting the following error messages: Sorry, we weren't unable to authorize your card. Please choose another way to pay. However, I have about 22usd balance and my account is set up to use my PayPal account balance first. Why am I getting this error and how do I fix this, please?
1 REPLY 1
PayPalMichelleW
Moderator

Re: Account balance not being charged

Hello @Tomiwa797

 

I'm sorry to hear that you're having trouble making a payment. Here's an article from our Help Center on why the payment might be declined.

 

Thanks!

MichelleW