Accidental Duplication of Payment to PayPal Credit, currently pending, but am unable to cancel it

ToddD1
Contributor
Contributor

Due to a slow response from my bank, and seeing no indication of requested transfer, I resubmitted the transfer request, only to see later on, that both had been sent. Whilst in PayPal help, it states that if a payment is pending, it can be cancelled, this function does not appear to be available to me, when I open the payment in "Activities", I do not see any option to cancel the unwanted payment, as described in the Help entries.

 

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@ToddD1 

 

The instructions you saw are probably referring to PayPal transactions not "PayPal Credit" payments.

 

Maybe try this method:

https://www.paypal-community.com/t5/About-Payments/How-do-I-cancel-pending-payment-on-Paypal-Credit-...

 

Or this:

https://www.paypal.com/uk/smarthelp/article/how-do-i-cancel-or-change-my-automatic-paypal-credit-pay...

 

If you were making single payments:

https://www.paypal.com/uk/smarthelp/article/how-do-i-make-a-paypal-credit-payment-faq447

 

I don't see or find any directions to cancel those. If you overpaid, the credit will appear in your next statement and if you don't use it in a couple of billing cycles, then PayPal will issue a refund and send you a cheque in the mail.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

Login to Me Too
1 REPLY 1
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@ToddD1 

 

The instructions you saw are probably referring to PayPal transactions not "PayPal Credit" payments.

 

Maybe try this method:

https://www.paypal-community.com/t5/About-Payments/How-do-I-cancel-pending-payment-on-Paypal-Credit-...

 

Or this:

https://www.paypal.com/uk/smarthelp/article/how-do-i-cancel-or-change-my-automatic-paypal-credit-pay...

 

If you were making single payments:

https://www.paypal.com/uk/smarthelp/article/how-do-i-make-a-paypal-credit-payment-faq447

 

I don't see or find any directions to cancel those. If you overpaid, the credit will appear in your next statement and if you don't use it in a couple of billing cycles, then PayPal will issue a refund and send you a cheque in the mail.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.