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A verification 'temporary' fees hasn't been refunded!

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A verification 'temporary' fees hasn't been refunded!

 Hello everybody,

I don't know if I've to worry aboout this or it is just the normal thing, I've tried to communicate with the customer service and they kept sending automated replies. Although 1,50 Euros isn't a big amount of money but it is my right to know how the things is going here. I wish anyone could share his experience with me, waiting for any suggestions, with my full respect...