2 Purchases of software stuck here

[snared]

I recently ordered a piece of software from a very well known company. I thought the purchase had gone through but the issuing company denied the payment, PayPal told me. It kept the order until 'company X' gave it the green light. Nothing happened so I tried again. Same outcome.

I'd like to remove these purchases, but I don't know how. Can anyone walk me through, please?

[PayPal_April]

Hello @snared,

If the issuing company denied the payment this indicates that the charge won't complete. It sounds like this was an 'authorization'. An authorization will place a hold on the transaction amount with the funding source until the charge completes. If the charge is denied this would mean that the authorization will not complete and the authorization will be released. Typically authorizations will release or expire within 5 business days. 

-April 

[snared]

Thanks April. I understand now, how this works. My problem is that I ordered the WRONG version of the software and that's why the 2 orders haven't gone through. I have since been able to purchase the correct version of the software and download it. So, I'm stuck. These 2 purchases won't go through, but they will remain with PayPal for .... how long? 

Thanks

@snared

[PayPal_April]

If the payment status shows as denied this would mean that the charge won't complete. Typically any held funds would be released after 5 business days. 

-April 

[snared]

Thanks @PayPal_April  I don't think the payment will be marked as denied, it will just be an 'error'. But PayPal haven't withdrawn the funds from my bank yet, have they?  If so, how long do they sit 'in abeyance'?

[PayPal_April · Accepted solution]

I am sorry we wouldn't have account-specific information here. You would need to contact our Customer Support team by phone for detailed information. I could only provide general information. In general, funds are held for 5 business days. If the payment hasn't completed within that time the hold would be released. 

-April  

[snared]

Thanks April. I will contact by phone and have a chat. Youve been very helpful.

[PayPal_April]

You are welcome. 🙂 

-April