INTERNAL_SERVICE_ERROR REST/v1/payments/payment

[fg10011]

When I call "create payment", I get the following response from the server: The access token added to the header is also valid. The request seems to be OK. Do you have a limit on the number of times you can call sandbox paypal api a day? Or is there something I'm letting go of?

curl --request POST   --url https://api.sandbox.paypal.com/v1/payments/payment   
--header 'Content-Type: application/json'
--Authorization Bearer XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX  
--data '{   "intent": "sale",   
            "payer": {      "payment_method": "paypal",         
            "status": null,
            "funding_instruments": null,
            "external_selected_funding_instrument_type": null,      
            "payer_info": null  },  
            "transactions":[{
            "amount":  { "currency": "USD","total": "1,000.00" },
            "payee": null,
            "description": null,
            "note_to_payee": null,
            "custom": null,
            "invoice_number": null,
            "soft_descriptor": null,
            "payment_options": null,
            "item_list": null,
            "notify_url": null,
            "order_url": null,
            "related_resources": null       
            }   ],  
            "redirect_urls": { 
                "return_url": "http://localhost:8081/pay/temp/confirm?orderSheetNo=",         
                "cancel_url": "http://localhost:8081/pay/temp/confirm?orderSheetNo="  
            } } '

 response

{
"name": "INTERNAL_SERVICE_ERROR",
"message": "An internal service error has occurred",
"information_link": "https://developer.paypal.com/docs/api/payments/#errors",
"debug_id": "bd3f748b9c01"
}

[MTS_Andre · Accepted solution]

Hi, checked in the logs and see that we had a temporary issue on Sandbox, fixed it now. Do you still experience the same issue?

[dmfionta]

I was also having these errors last week and am again getting 'INTERNAL_SERVICE_ERROR' in response to authorization creation requests from api.sandbox.paypal.com.

{
"name": "INTERNAL_SERVICE_ERROR",
"message": "An internal service error occurred.",
"information_link": "https://developer.paypal.com/docs/api/payments/#errors",
"debug_id": "32a335d7af26c"
}

[MTS_Andre]

Hi, in your request you are passing "payment_method": "credit_card" but as your Sandbox account is not PRO then it will fail. You can either pass "payment_method": "paypal" or upgrade the Sandbox account as PRO:

- Go to https://developer.paypal.com
- click "Login into Dashboard" on the top right corner of the page
- Log in with your PayPal credentials
- Click on "Accounts", beside "Sandbox" at the left-hand side of the page
- Click on the gray arrow beside the account you want to upgrade to PRO
- Click on "Profile" under the email address
- Click on "Upgrade to PRO", near to "Account type"
- Click on "Enable" in order to confirm your request

[dhaleel]

Hi I am facing the same problem error 500 

"debug_id":"ef6e1fd718f8b"

Request seems to be working on my local maching no sand box. But when I send it from server It's giving me 500 error.

[MTS_Andre]

Hi, in your case the issue is the same, the Sandbox account is not PRO and you are calling a payment creation with payment_method : credit_card. In your case as the Sandbox account is from UAE is not possible to use PRO. Create instead an US or UK account and upgrade it to PRO.

[titania2]

Me tooo! 

ERROR: Error: Request to post https://www.sandbox.paypal.com/v1/payments/payment failed with 500 error. Correlation id: 4cc97eaf743f0, 4cc97eaf743f0

{
"name": "INTERNAL_SERVICE_ERROR",
"message": "An internal service error has occurred",
"information_link": "https://developer.paypal.com/docs/api/payments/#errors",
"debug_id": "4cc97eaf743f0"
}

request/</<@https://www.paypalobjects.com/api/checkout.js:14232:39

./node_modules/post-robot/src/index.js/_RECEIVE_MESSAGE_TYPE[conf.b.POST_MESSAGE_TYPE.RESPONSE]@https://www.paypalobjects.com/api/checkout.js:3192:31
receiveMessage@https://www.paypalobjects.com/api/checkout.js:2742:25
messageListener@https://www.paypalobjects.com/api/checkout.js:2763:13

./node_modules/post-robot/src/index.js/_RECEIVE_MESSAGE_TYPE[conf.b.POST_MESSAGE_TYPE.RESPONSE]@https://www.paypalobjects.com/api/checkout.js:3192:31
receiveMessage@https://www.paypalobjects.com/api/checkout.js:2742:25
messageListener@https://www.paypalobjects.com/api/checkout.js:2763:13

[BrianWinkas]

I also get an this error 

The JSon returned for me is.

'{"name":"INTERNAL_SERVICE_ERROR","debug_id":"e1e2f89a37856","message":"An internal service error has occurred. Resend the request at another time. If this error continues, contact PayPal Merchant Technical Support.","details":[]}'

[Angry869]

Hello in live mode i have same error

[27-1[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : INFO: Response Status : 500
[27-1[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : ERROR: Got Http response code 500 when accessing https://api.paypal.com/v1/payments/payment/PAYID-MU6BZVY85636573V85463431/execute. {"name":"INTERNAL_SERVICE_ERROR","message":"An internal service error has occurred","information_link":"https://developer.paypal.com/docs/api/payments/#errors","debug_id":"fa98bd460cf3d"}