refund

[clairesplinter]

I made an order on the 5 of november and got the money refunded. I can see the refund in my paypal history but the money is nowhere to be found. Now I am trying to contact the customer service which is nearly impossible. Is someone familiar with this issue and does someone have the customer service e-mail adres? 

[kernowlass]

@clairesplinter 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

Help top of page > FAQ > where is my refund..............
https://www.paypal.com/us/smarthelp/article/FAQ1212