Resolution centre contact and problems

[RobiBrum]

Paypal have decided in my favour for a dispute I had with a company that sent me faulty items.

They have asked me to return the items and provide tracking information for this.

My problems are - the address that they have asked me to return the goods to doesn't exist as its missing information - also the cost of sending the item back to Hong Kong from England is probably going to cost me more than the item was originally worth - so i'll be out of pocket twice!

I cant seem to find anyone to speak to about it.

[kernowlass]

@RobiBrum

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".
In the UK its free from any landline phone.


OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.