Refund pending confusion
Courtneyjtc
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Posted on
Nov-01-2019
03:46 PM
I made a payment yesterday but the seller gave me the wrong email to apply the funds to. I did receive a receipt of payment from PayPal but cancelled the payment soon after (with 10 mins of the transaction). The money had not been taken from my bank account. However as of today the money has now been withdrawn from my account and the refund is pending. Will I receive my refund? I’m really confused as to why it withdrew the money after I cancelled it.
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Refunds
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kernowlass
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Nov-01-2019
04:20 PM
When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.
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