Refund pending confusion

Courtneyjtc
New Community Member
I made a payment yesterday but the seller gave me the wrong email to apply the funds to. I did receive a receipt of payment from PayPal but cancelled the payment soon after (with 10 mins of the transaction). The money had not been taken from my bank account. However as of today the money has now been withdrawn from my account and the refund is pending. Will I receive my refund? I’m really confused as to why it withdrew the money after I cancelled it.
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Courtneyjtc 

 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.