Payments

CruellaSOA
Contributor
Contributor

1 payment in my account buyer has 2 payments going out of his bank account he sent me proof of account 

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1 REPLY 1

PayPal_AngelaK
Moderator
Moderator

Hi @CruellaSOA,

 

 

Thank you for reaching out and for working to take care of your customer. For the extra charge that your customer is seeing, we often see this if they completed most of one of the checkouts enough to send the message to PayPal, but didn't fully submit their order. An authorization can show as pending for up to 30 days on the PayPal side, but money that their bank has put aside would be released after 3 days have passed. If your buyer would like further assistance with this, we're happy to help them directly.

 

I hope that this helps!

 

-Angela

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