Payment on hold

[Sx123]

So I have a store on Shopify but my payment been on hold about a week now, I provided them a tracking number and my customers have received their package but the payment haven’t been released and also it doesn’t give them the option to marked as received. Can somebody please help

[charmanderrr]

Hi @Sx123 

Good day! I have found an article that may help. Please visit the link below.

https://www.paypal.com/us/smarthelp/article/how-can-i-release-my-payment(s)-on-hold-faq3743

Hope this helps! Stay safe.