PayPal Refund Pending for 9 Days

liam1682
New Community Member
Hi, I sent a refund to someone on 22nd March. The £11.90 (PayPal feed) was taken from my PayPal balance and the other £388.10 from my bank account. This refund has still not gone through. Can anyone let me know if I’ve done something wrong? Or if this happens often? The person I’ve refunded is wanting to know what is happening and unfortunately I don’t have any answers to give them. Thanks in advance, Liam
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1 REPLY 1

charmanderrr
PayPal Employee
PayPal Employee
Hi! Thank you for reaching Paypal community forum. For a refund process it depends on the funding source that the sender of the money used in sending out a payment. Here’s additional information about the refund process, please visit the link bellow: https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212 Hope this helps! Keep safe!
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