Not getting my refunds back

amelia_sharp1
New Community Member
This is the second time now and basically when get refunded. I get notified by email that I have been refunded the money but when I check my bank account it is not there and it’s not on the PayPal balance either. But says on paypal I have been refunded. I’m currently owed £17.50
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@amelia_sharp1

 

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).





Advice is voluntary.
Kudos / Solution appreciated.
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