Money is going in as a purchase instead of a gift

Robinn13
Contributor
Contributor
I have someone trying to send me money and every time they do it’s showing it as a purchase therefore I cannot get the money immediately and it was not for purchase it was a gift they took the money out of the personal account because we tried it twice and it’s a large amount of money what do I do to get the money as a gift I’ve already done refund for the money they sent because it was not a sale but they took the money out anyway
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