Did not receive the refund because I lost my old card when I've already updated my new card
katyngohan12
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Posted on
Sep-07-2021
10:53 PM
The shop sent me a refund through Paypal but because I put the old card information (which was lost and deactivated) so I can't receive my refund even though I've already updated my new card information. What should I do?
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Refunds
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Technical Issues
1 REPLY 1
kernowlass
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Sep-08-2021
03:29 AM
If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Advice is voluntary.
Kudos / Solution appreciated.
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