Did not receive the refund because I lost my old card when I've already updated my new card

katyngohan12
New Community Member

The shop sent me a refund through Paypal but because I put the old card information (which was lost and deactivated) so I can't receive my refund even though I've already updated my new card information. What should I do?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@katyngohan12 

 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.


Advice is voluntary.
Kudos / Solution appreciated.
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