Buyer send me 5 seperate legitimate friends and family payments

[ajdeacon]

and Buyer claims account is hacked to get goods for free. now my funds are frozen and i'm in negative balance

[kernowlass]

@ajdeacon 

Its against Paypal rules to accept a family / friends payment for selling goods and you risk your Paypal account being limited if you do so.

A buyer would not be able to open a Paypal dispute for non-receipt of item OR item not as described as they would have no Paypal buyer protection.

However they can still open a dispute for an unauthorised transaction OR do a chargeback (via their card issuer) and you may well lose as you would have no Paypal seller protection.

[ajdeacon]

but they've sent it via paypal.me but they're claiming they were hacked even though they weren't and they sent the transactions over the space of 3-4 hours.

[kernowlass]

@ajdeacon 

They can still open a dispute for an unauthorised transaction OR do a chargeback (via their card issuer) and if they win you may well lose as you would have no Paypal seller protection.

You should not be using the friends / family option to sell goods, sorry but you broke paypal rules and lost your own seller protection.

[ajdeacon]

my bad didn't mean to put goods he was just sending money for something but it wasn't goods