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Christine1964
Contributor
Contributor
Hi wonder if you can help me a seller on e bay sent me a refund in my pay pal but nothing gone in there this has happened a couple of times were is my money is it anything to do with my e bay because I had to change my e bay address
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Christine1964 

 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212



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Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Christine1964 

 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212



Advice is voluntary.
Kudos / Solution appreciated.
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Lalchandamlesh
New Community Member
Problem is my account
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