Recover old account

[31kane]

So recently my cousin sent me momey though facebook. I didnt realized my old email and paypal was connect to my facebook and the money sent into that paypal and now i don't have a way entering that paypal... i don't have my old number or password to that account anymore.

[TerisaRue2105]

Ima having the same issue

[MTS_Chiranjeevi]

Hi @31kane / @TerisaRue2105,

Thank you for contacting PayPal community.

Our sincere apologies for the inconvenience caused.

Since you don't have access to your old account, please request the sender to cancel the payment and process a new payment to your new PayPal email address/account.

Guide link regarding "unclaimed" payments.

Thank you so much for your patience and understanding.

Sincerely,

Chiranjeevi

PayPal, Inc.

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[TerisaRue2105]

She said it was claimed but it wasn’t me