Payflow/Payments Pro/Security header confusion

[exceed2000]

hi

We have produced a Website Paymnts Pro integration with Cardinal Commerce 3d secure- it all works in dev mode fine

When we go live we get an "Security header is not valid" error and I am pretty sure its account related but I cannot get any support anywhere

Our account manager (who says he cannot help further) is also not sure if we have website payments pro or payflow pro a and I am not even clear on wht the difference is as WPP seems to be linked with payflow

Customer services numbers etc are not working at the moment

Can someone suggest how best to move forward as I have spent 8 weeks trying to get what should be a a 2 day project finished with one problem after another

we have a bespoke cart system

any help appreciated in how to resolve this

[Payflow_Todd]

Are you logging into manager.paypal.com or paypalmanager.paypal.com (paypal.com)?   What support numbers did you try?

[exceed2000]

To be honest it was my client who tried and told me all lines are saying no operator available - i could ask him but if you have a suggested number I can just give it to him to call?

I am in touch with our sales rep who said he cannot help and I should post here

[Payflow_Todd]

Try the number listed here.

[exceed2000]

I am in the UK - can I call the same number?