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I made a payment for product

SOLVED
New Community Member

I made a payment for product

And the person I purchased from is getting a message that I have to show as RECEIVED or funds will be held for 21 days

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: I made a payment for product

@mostandeford


If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between him and paypal as he is a new seller.
He is supposed to send your item promptly (trackable to prove delivery) and then his funds are released when tracking shows the item as DELIVERED + 3 days.

Tell him if he refuses to send then you would have to file a dispute for 'non receipt of item' and that would impact on his paypal account as such an early seller and the time the 'new seller hold' lasts would be extended OR he may not be allowed to sell..

Send him this link.
Non-Ebay Sales.
https://www.paypal.com/us/brc/article/funds-availability
Ebay sales.
https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
2 REPLIES
Volunteer Advisor

Re: I made a payment for product

@mostandeford


If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between him and paypal as he is a new seller.
He is supposed to send your item promptly (trackable to prove delivery) and then his funds are released when tracking shows the item as DELIVERED + 3 days.

Tell him if he refuses to send then you would have to file a dispute for 'non receipt of item' and that would impact on his paypal account as such an early seller and the time the 'new seller hold' lasts would be extended OR he may not be allowed to sell..

Send him this link.
Non-Ebay Sales.
https://www.paypal.com/us/brc/article/funds-availability
Ebay sales.
https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Thank you

Thank you very much.  I just contacted her and let her know it's at her end.  She indicated this is only her 2nd time for using paypal, which aligns with your comment.  Many thanks!