How to handle partial completed transactions?

gaclique
Contributor
Contributor

We are using secure tokens with hosted checkout pages directly on Paypal's site to handle our payment transactions.  However, there are a couple of scenarios that we are unsure of how to handle

After the user inputs credit card data and clicks the submit button to process but prior the the full redirect can occur, what can we do if the user 1) closes the browser or 2) hits the back button.  In either case, the payment transaction will go through on Paypals site but since the redirect does not occur, we have no way to know that the transaction processed successfully.  Is there a good way to handle this.

 

On another note, should you hit the refresh multiple times after hitting the submit button, paypal redirects to our error url with a "Secure token already used" error but will successfully charge the credit card on their end.  We are handling this using an Inquiry transaction on our end wanted to bring this up for Paypal to research and resolve this as well

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