Error message when my customer my customers check out with a credit card via my shopping cart

[elt123]

The error message received.

PayPal Payments Pro transaction unsuccessful. Details: PayPal method 'DoDirectPayment' responded with 'FAILURE' with correlationID=caeba5b23d295 and the following error(s): Code: 10501, Short message: Invalid Configuration, Long message: This transaction cannot be processed due to an invalid merchant configuration.

[Gabriel_PP]

Hi @elt123 

Thanks for reaching out to us,

Ref: https://www.paypal.com/us/smarthelp/article/why-did-i-get-api-error-code-10501-ts1363

The error you received is related to the fact that during the checkout process you are calling a method that is not allowed for your PayPal configuration, the method is DoDirectPayemnt and allows merchants to take card payment's detail directly from their web site.

This method is only allowed for customers in UK, US and Canada that enabled Website Payments Pro.

In order to enable PRO on your account (there's a monthly fee involved), please contact our Agents in here

More information:

https://www.paypal.com/us/webapps/mpp/referral/paypal-payments-pro

If you developed your integration on your own then use a different method to charge the payments as DoDirectPayment is not available for your account, while if you are using a third party solution then you need to check with them any available payment module that does not use the DoDirectPayment method.

I hope this helps!

Thanks,