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Customers receiving Invalid Merchant Account error at checkout

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4noggins
Contributor
Posted on

Hello customers are increasingly reporting receiving Invalid Merchant Account error and Error 15003 when checking out.  Please advise

1 REPLY 1

Customers receiving Invalid Merchant Account error at checkout

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Chiranjeevi_L
PayPal Employee

Good day @4noggins,

 

Thank you for your post and welcome to the Community Forum.

 

15003DoDirectPaymentSHORTInvalid Configuration.
LONGThis transaction cannot be processed.
Note: The transaction was declined because the merchant does not have a valid commercial entity agreement on file with PayPal. For more information, contact PayPal.

 

https://developer.paypal.com/api/nvp-soap/errors/#link-to

 

I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/us/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the account related inquiries. 

They will be able to assist you further as they are specially trained to address this type of account inquiry. 

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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