Customers receiving Invalid Merchant Account error at checkout
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello customers are increasingly reporting receiving Invalid Merchant Account error and Error 15003 when checking out. Please advise
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Good day @4noggins,
Thank you for your post and welcome to the Community Forum.
15003 | DoDirectPayment | SHORT | Invalid Configuration. |
LONG | This transaction cannot be processed. | ||
Note: The transaction was declined because the merchant does not have a valid commercial entity agreement on file with PayPal. For more information, contact PayPal. |
https://developer.paypal.com/api/nvp-soap/errors/#link-to.
I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/us/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the account related inquiries.
They will be able to assist you further as they are specially trained to address this type of account inquiry.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Error: "Unable to change shipping method. Please try again." in PayPal popup in REST APIs
- PayPal checkout broken in Safari last 24 hours in PayPal Payments Standard
- Hide shipping address in Debit/Credit card form in PayPal Payments Standard
- Adaptive Payments stopped working in early Feb 2024 in NVP/SOAP APIs
- payment issues in REST APIs