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Customers are getting stuck on a "Want to complete your Paypal Payment at "Mechant Name"

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Customers are getting stuck on a "Want to complete your Paypal Payment at "Mechant Name"

A few of my customers are reporting that after they verify their purchase they get stuck on a page that does not return them to my site to give their final approval. Any thoughts of why this may be happening? I suspect it is user error or browser issues. All have been reported on windows machines in either IE or Chrome browsers