Can't refund my customers. "Merchant Account Restricted- Error Message"- How to fix?

New Community Member

Inside of my system that is connected fine to PayPal, now I'm getting an error when I try to cancel or refund a customer's recurring payment.  I can't cancel it for them.  Why is this happening? and how to fix this?


Also, is there a phone number for merchant technical support?


I submitted a case but I don't see any updates, or a way to call them.  Please help!!



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