When the case was open, I tried to escalate it to a claim and was told by the phone auto-system that it could not be escalated then,but I could do that after the case is closed. So I waited, but now when it's closed, I tried again and the system said, it could not escalated because the case was closed. It's so confusing. Thanks.
Hi @Jean6688 Welcome to the community! Yes you can! As long you new evidence or proof that the case should not be close, we can reopen it again but it depends on the reason why they closed the case. Once you have all the documents or evidence let us know. Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.
