On December 1, 2017 I bought $105.00 gift voucher for iTunes.
On Dec. 6, 2017 I filed a complaint againt a seller on PayPal because I had yet received the item. On the sellers website they claim they email the voucher codes within 24 hours. When I found the same seller on Facebook it seems from the messages posted that they have done this scam to many people.
On Dec. 15, 2017 I called PayPal to complain that nothing had been resolved with the seller and to my frustration, Paypal told me my complaint has been "closed" because I did not "follow-up" with the complaint.
I have no idea what this means.
I've done everthing possible. I've sent numerous emails to the seller and have received no reply from them except for one to say they are a small company in Tennesee doing their best to get back to me.
PayPal is not helpful and is not being answerable.
To make matters worse, Paypal says I cannot open another complaint now with the same seller because they say it has been "resolved". The PayPal employee on the phone said my only option now is to try and call my credit card company to request them to dispute the charges which means, I will have to spend numerous hours on the phone and going back and forth with much doubt, when Paypal can see there is an actual problem.
Is there absolutely no way for my money to be returned?
If so, it seems PayPal is allowing scam artists to continue stealing from innocent people via their website.
