paypal automatic dispute integration
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how do i integrate paypal, and make it so when a user open a dispute, an action on my website where the order has happened can be made?
I don't find any documentation on this regard.
I wanted to make that if a user opens a dispute/chargeback, their account on my website would then be locked automatically for inspection, but I can't find documentation about this possible function/api.
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Good day @blcksys,
Thank you for your post and welcome to the Community Forum.
Yes, you can achieve your business requirement by integrating PayPal Webhooks event notification service and handle their internal website using Disputes Webhooks events.
Event Trigger Related method
CUSTOMER.DISPUTE.CREATED | A dispute is created. | N/A |
CUSTOMER.DISPUTE.RESOLVED | A dispute is resolved. | Settle dispute |
CUSTOMER.DISPUTE.UPDATED | A dispute is updated. | Partially update dispute |
RISK.DISPUTE.CREATED | A risk dispute is created. | The CUSTOMER.DISPUTE.CREATED event type supersedes and deprecates this event type. |
https://developer.paypal.com/api/rest/webhooks/event-names/#disputes
https://developer.paypal.com/api/rest/webhooks/
Note : Occasionally, something goes wrong with a customer's order. To dispute a charge, a customer can create a dispute with PayPal. PayPal merchants, partners, and external developers can use the PayPal Disputes API to manage customer disputes.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
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