mr

vygelis
New Community Member

5/07/2018 transaction ID3A657910HT209815L. I sent money for 200 pounds. 7/07/2018 I canceled the transaction. But after the cancellation, you took money from account. What can I do, I need to return my money.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@vygelis

 

If you were able to cancel a payment it means their was a mistake with the email address so you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!


Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.


Advice is voluntary.
Kudos / Solution appreciated.
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