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money requested as pay back has disappeared.

New Community Member

money requested as pay back has disappeared.

I had two money requests for money that was owed to me.  I did not receive the money and now the requests have disappeared.  I found them in a search area as "pending" but when I choose them to file a problem it says it can't find the case.  and I can't find a real person or chat anywhere.  how can I get these restored?