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money request pending

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New Community Member

money request pending

Hi I sent a money request 2 months ago. Recipient of this request appears to be ignoring it. Money is a refund for items I purchased 5 months ago now but they had never posted. I didn't purchase using PayPal it was a regular account transfer. Is there anything PayPal can do to aid in the refund attempt process? Or do I have to go to the police?